Close = Final SLA Recon Meet SLA + Exceed SLA. Take Out dipisah (tidak masuk TT & MTTR); RCA Take Out memakai kolom RCA_2, RCA TT Close memakai RCA_1. MTTR = Downtime/MTTR Final Reconcile. Site Impact versi IOH = kolom AK "Site Impacted", versi Double Cut = kolom BL "Site Impact"; MTTR Site Impact = kolom MTTR IOH (bisa disembunyikan lewat toggle). Owner: IFORTE / BIT / IBS. Nama City sudah dirapikan (mis. "Adm. Jakarta Barat" → "Jakarta Barat"). Data sampai W40.
